Refund policy

REFUND & RETURN POLICY

Last Updated: 14 August 2026

At Paintings and BL, every artwork is an original, one-of-a-kind piece, carefully hand-painted, inspected and securely packaged before shipment.

Because our artworks are unique and individually created, our return and refund terms vary depending on the customer's location and the reason for the return.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights applicable to a customer under the laws of their country.

1. ORDER CANCELLATION

Orders may be cancelled before the artwork has been dispatched by contacting us as soon as possible.

Where an order has already been dispatched, cancellation may no longer be possible and the applicable return procedure will apply.

For customers in the European Union and United Kingdom, statutory cancellation and withdrawal rights described in the relevant sections below will apply where applicable.

To request a cancellation, please contact us through:

Customer Account Portal: https://account.paintingsandbl.com
Email: paintingsandbl@gmail.com
Contact Form: https://paintingsandbl.com/pages/contact

Please include your order number.

2. EUROPEAN UNION CUSTOMERS

Customers located in the European Union are covered by our separate EU Return & Refund Policy.

14-Day Withdrawal Right

EU customers generally have the right to withdraw from an online purchase within 14 days from delivery of the last item in the order, without providing a reason.

To start a return request, please use:

https://account.paintingsandbl.com

EU customers must generally return the artwork within 14 days after notifying us of their decision to withdraw.

Return Shipping

Paintings and BL currently provides free return shipping for eligible EU returns.

Return instructions must be obtained through our return process before the artwork is sent back.

Refund

For an eligible EU withdrawal, we will refund:

  • The purchase price of the artwork; and
  • The standard outbound delivery charge originally paid.

If the customer selected a more expensive delivery option than our least expensive standard delivery option, the additional delivery cost does not have to be refunded where permitted by applicable law.

We may withhold the refund until the artwork has been returned or the customer provides evidence that it has been sent back, whichever occurs first.

Custom and Personalised Artwork

The EU withdrawal right may not apply to artwork made specifically to the customer's specifications or clearly personalised, where the applicable legal exception applies. A standard original painting being one-of-a-kind does not by itself make it personalised.

Please refer to our separate EU Return & Refund Policy for full details.

3. UNITED KINGDOM CUSTOMERS

The United Kingdom is treated separately from the European Union for this policy.

For eligible online purchases, UK customers generally have the right to cancel within 14 days after receiving the goods, without providing a reason. After notifying the seller, the customer generally has a further 14 days to return the goods.

To start a cancellation or return request:

https://account.paintingsandbl.com

Return Shipping

For change-of-mind returns, the customer is responsible for the direct return shipping cost, provided this requirement has been properly disclosed before purchase.

For artwork that arrives damaged, faulty, incorrect or materially not as described, Paintings and BL will provide an appropriate remedy in accordance with applicable law.

Refund

For eligible cancellations, the standard delivery charge originally paid will be refunded. Any additional amount paid for an upgraded delivery service may not be refundable where permitted by applicable law.

We may wait until the artwork has been returned or the customer provides evidence of return before processing the refund.

4. INDIA CUSTOMERS

For customers located in India, returns and refunds are handled according to this policy and applicable Indian consumer-protection laws.

Because our artworks are original, one-of-a-kind pieces, change-of-mind returns are generally not accepted unless required by applicable law.

However, customers should contact us if:

  • The artwork arrives damaged;
  • The wrong artwork was delivered;
  • The artwork is materially different from its description;
  • The artwork has a significant defect; or
  • Another legally applicable reason for return or refund exists.

The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold over digital/electronic networks in India.

Where a refund is approved, it will normally be issued to the original payment method.

5. REST OF THE WORLD

For customers outside the European Union, United Kingdom and India, Paintings and BL generally does not accept returns solely because of a change of mind, personal preference, or because the artwork does not suit the customer's space, except where mandatory local law provides otherwise.

Returns or refunds may be considered where:

  • The artwork arrives damaged during transit;
  • The wrong artwork was sent;
  • The artwork is materially different from its description;
  • The artwork has a significant defect; or
  • A return or refund is required under the customer's applicable local law.

For approved returns caused by an error on our part or damage during transit, Paintings and BL will provide appropriate return instructions and cover reasonable return shipping costs where applicable.

For other approved returns, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where applicable law requires otherwise.

6. DAMAGED ARTWORK

If your artwork arrives damaged, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photographs of the artwork
  • Clear photographs of the packaging
  • Photograph of the shipping label
  • Description of the damage

Please retain the original packaging until the claim has been reviewed.

Because our artworks are one-of-a-kind, a replacement may not always be possible. Where a replacement cannot reasonably be provided, an appropriate refund or other remedy may be offered.

7. INCORRECT OR SIGNIFICANTLY NOT-AS-DESCRIBED ARTWORK

If you receive an artwork that is different from the artwork ordered or materially differs from its description, please contact us as soon as possible.

We will review the issue and, where the claim is verified, provide an appropriate remedy, which may include:

  • Replacement, where available;
  • Repair, where appropriate;
  • Refund; or
  • Another remedy required by applicable law.

Minor colour differences caused by individual screen settings, lighting or photography do not normally constitute a defect.

8. RETURNS AND CONDITION OF ARTWORK

Where a return is approved, the artwork must be returned with reasonable care.

Customers should:

  • Keep the artwork in its original condition;
  • Avoid unnecessary damage or alteration;
  • Use appropriate protective packaging;
  • Include the original packaging where reasonably possible; and
  • Follow the return instructions provided by Paintings and BL.

Customers may be responsible for diminished value caused by handling beyond what is reasonably necessary to inspect the artwork, where permitted by applicable law. This principle is expressly recognised under EU withdrawal rules.

Do not send an artwork back without receiving return instructions first.

9. REFUNDS

Once an approved return has been received and inspected, we will confirm the outcome.

Approved refunds will normally be issued to the original payment method used for the purchase.

The time required for the funds to appear in the customer's account may depend on the payment provider or bank.

Where a law requires a specific refund deadline, we will comply with the applicable deadline.

10. INTERNATIONAL CUSTOMS, DUTIES AND TAXES

International orders may be subject to:

  • Import duties;
  • Customs charges;
  • VAT or other applicable taxes;
  • Customs clearance fees; or
  • Other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.

Customers are responsible for providing accurate delivery information and complying with applicable customs requirements.

If an international shipment is refused, unclaimed or returned because the customer fails to complete required customs procedures or provides incorrect delivery information, any refund will be considered after the artwork has been safely returned to Paintings and BL.

Applicable shipping, return, customs or other costs may be deducted from any eligible refund where permitted by applicable law.

11. ORIGINAL ONE-OF-A-KIND ARTWORKS

All artworks described as Original Artwork are one-of-a-kind, hand-painted pieces unless expressly stated otherwise.

The fact that an artwork is unique does not automatically remove consumer return rights that apply under the customer's local law.

However, custom-made or clearly personalised artworks may be subject to different rules, including applicable statutory exceptions.

12. FRAUDULENT OR UNAUTHORISED TRANSACTIONS

For the protection of our customers and our business, orders may be reviewed for payment verification and fraud prevention.

We reserve the right to cancel an order where a transaction reasonably appears to be:

  • Unauthorised;
  • Fraudulent;
  • Made using stolen payment information;
  • In violation of applicable law; or
  • Otherwise suspicious.

Where an order is cancelled after payment has been received, any eligible refund will normally be issued to the original payment method.

13. NO RESTOCKING FEE

Paintings and BL does not charge a restocking fee for approved returns.

14. CONTACT US

For questions regarding cancellations, returns, refunds or damaged artwork, please contact:

Paintings and BL
Email: paintingsandbl@gmail.com
Customer Return Portal: https://account.paintingsandbl.com
Contact Form: https://paintingsandbl.com/pages/contact
Website: paintingsandbl.com

Please include your order number in all correspondence.

IMPORTANT

Nothing in this policy is intended to exclude, restrict or replace any mandatory consumer rights available to customers under the laws applicable to their purchase.

Where a provision of this policy conflicts with a mandatory consumer-protection requirement, the applicable law will prevail.

Paintings and BL reserves the right to update this policy when necessary.

Thank you for supporting original art and an independent self-taught artist.

Take home more than a painting — take home a story. 🎨