Shipping policy

SHIPPING POLICY

Last Updated: 13 August 2026

At Paintings and BL, every original artwork is carefully prepared and securely packaged before being shipped. We take great care to ensure that your artwork reaches you safely and in the same condition in which it was created.

1. SHIPPING DESTINATIONS

We offer shipping for our original artworks to customers in India and internationally, subject to availability of reliable shipping services to the destination.

If we are unable to ship to a particular destination, we will contact you after receiving the order and provide an appropriate resolution.

2. PACKAGING

Each artwork is carefully prepared for shipping.

Depending on the artwork, packaging may include:

  • Protective tissue or archival wrapping
  • Protective layers to prevent scratches and surface damage
  • Rigid or reinforced packaging
  • Additional protective material to prevent bending or damage during transit

Our goal is to ensure that every artwork is securely protected throughout the shipping process.

3. ESTIMATED DELIVERY TIMES

Estimated delivery times are:

India: 3–7 working days
Europe: 1–3 weeks
USA & Canada: 2–4 weeks
Rest of World: 2–6 weeks

These are estimated delivery times only and are not guaranteed.

Actual delivery times may vary depending on the destination, shipping carrier, customs processing and other circumstances outside our control.

4. ORDER PROCESSING

Orders are processed after successful payment and order confirmation.

We will make reasonable efforts to prepare and dispatch your artwork as soon as practicable.

Once your order has been dispatched, you may receive shipping or tracking information where tracking is available.

Please ensure that your shipping address, contact number and email address are accurate before completing your purchase.

5. TRACKING

Where a tracked shipping service is used, tracking information will be provided to the customer where available.

Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive the package when required.

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's procedures and timelines.

6. SHIPPING DELAYS

Occasionally, deliveries may take longer than the estimated timeframe due to circumstances beyond our reasonable control, including:

  • Shipping carrier delays
  • Customs inspections or clearance
  • Public holidays
  • Severe weather
  • Transportation disruptions
  • Incorrect or incomplete address information
  • High postal volumes
  • Customs or import procedures
  • Other unforeseen circumstances

We will make reasonable efforts to assist customers in locating delayed shipments where tracking information is available.

7. INTERNATIONAL CUSTOMS AND IMPORT CHARGES

International orders may be subject to customs duties, import taxes, VAT, clearance charges or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Paintings and BL does not control the customs policies, tax rates or clearance procedures of individual countries.

Customers are responsible for ensuring that they can legally receive the purchased artwork in their destination country and for providing any information required by customs authorities.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate delivery address at the time of purchase.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the package needs to be re-shipped.

Please contact us as soon as possible if you notice an error in your shipping information.

9. REFUSED OR UNCLAIMED SHIPMENTS

If an international or domestic shipment is refused, unclaimed or returned to us because the customer:

  • Refuses delivery
  • Fails to collect the package
  • Does not provide information required for customs clearance
  • Provides an incorrect or incomplete delivery address

any refund will be considered only after the artwork has been safely returned to us.

Original shipping charges, return shipping charges, customs charges or other applicable costs may be deducted from any eligible refund, where permitted by applicable law.

10. ARTWORK DAMAGED DURING DELIVERY

If your artwork arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs of the damaged artwork
  • Clear photographs of the packaging
  • A photograph of the shipping label
  • A brief description of the damage

Please keep the original packaging until your claim has been reviewed.

For further information, please refer to our Refund & Return Policy.

11. LOST SHIPMENTS

If your order appears to have been lost during transit, please contact us with your order number and tracking information, if available.

We will make reasonable efforts to contact or coordinate with the shipping carrier to locate the shipment.

Where a shipment is officially confirmed as lost, we will review the circumstances and determine an appropriate resolution in accordance with our Refund & Return Policy and applicable law.

12. DELIVERY TO THIRD PARTIES

Once a package has been delivered to the shipping address provided at checkout and delivery has been confirmed by the carrier, Paintings and BL is not responsible for loss or damage occurring after delivery.

Customers should therefore provide a secure and accessible delivery address.

13. SHIPPING COSTS

Shipping charges, where applicable, will be displayed during the checkout process before payment is completed.

Shipping costs may vary depending on:

  • Destination
  • Artwork size and weight
  • Packaging requirements
  • Shipping service selected
  • International shipping requirements

Any applicable customs duties or destination-country charges are separate from our shipping charges unless expressly stated otherwise.

14. DELIVERY ESTIMATES

The delivery estimates provided on our website are intended as general guidance.

A delay beyond the estimated delivery period does not automatically constitute a failure to deliver or entitle the customer to a refund.

However, if a shipment is significantly delayed or confirmed lost, please contact us so that we can investigate the matter and determine an appropriate resolution.

15. CONTACT US

For questions regarding shipping, delivery or tracking, please contact:

Paintings and BL
Email: paintingsandbl@gmail.com
Website: paintingsandbl.com

Please include your order number in all shipping-related enquiries.

Important: Nothing in this Shipping Policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable consumer protection laws.

Paintings and BL
Original Art. Carefully Packed. Delivered With Care. 🎨